Order & Return
At Our Family Gear, we are committed to providing high-quality products through our affiliate partnerships. Please read our Order & Return Policy carefully to understand how purchases and returns are handled.
1. Ordering Process
Since Our Family Gear operates as an Amazon Affiliate Store, we do not sell products directly. Instead, when you click on a product link, you will be redirected to Amazon or other affiliate partners to complete your purchase.
1.1. How Orders Are Processed
- All orders are placed directly on Amazon or other third-party retailer websites.
- Our Family Gear does not process payments, handle shipping, or manage order fulfillment.
- Your transaction will be completed under the terms and policies of the retailer you purchase from.
1.2. Order Confirmation & Tracking
- Once you place an order, the retailer (e.g., Amazon) will send you an order confirmation via email.
- You can track your order through the retailer’s website using the tracking details they provide.
2. Returns & Refunds
Since all purchases are made through Amazon or other affiliate partners, returns and refunds are subject to their policies.
2.1. Amazon Return & Refund Policy
If you purchased through Amazon, their standard return policy applies:
- Most items can be returned within 30 days of receipt for a refund or exchange.
- Some products (such as digital goods, customized items, or perishable products) may not be eligible for returns.
- Refunds are processed directly by Amazon, and the amount will be credited to your original payment method.
For full details, please review Amazon’s official Return & Refund Policy.
2.2. Returns for Other Affiliate Partners
If you purchased a product from a retailer other than Amazon, please refer to that company’s return policy for details on:
- Return eligibility
- Time frame for returns
- Refund processing
3. Exchange Policy
Exchanges are handled directly by the retailer where you made your purchase. Please follow their exchange instructions if you need to swap an item.
4. Contacting Customer Support
Since Our Family Gear does not directly sell or ship products, we do not process returns or refunds. If you have issues with an order, please contact Amazon or the retailer’s customer support for assistance.
5. Disclaimer
Our Family Gear does not handle or take responsibility for:
- Order processing, cancellations, or modifications
- Shipping delays or lost packages
- Return approvals or refund processing
Your purchase is subject to the terms and conditions of the retailer you buy from.
Thank you for shopping with Our Family Gear! 🚀