ASURION 2 Year Portable Electronic Accident Protection Plan ($30 – $39.99)

Quick and easy process
The process was very easy, I let them know the headphones were having problems, they sent me a prepaid return label, I boxed them up and dropped them at a UPS store and received gift card within an hour or so.

Excellent service
Very happy with purchase. We just purchased again for the beats, excellent customer service. Thank you

Will make every attempt to avoid paying your claim
Asurion states in their warranty and on their phone voice prompts that warranties will be resolved in ONE to THREE business days. This did not happen.I broke an earbud on 6/1/23, warranted thru Asurion. I called Asurion on 6/1/23 in the morning, and verbally reported the claim. I asked what their process was for resolving the claim; they refused to answer three times, simply stating “follow the instructions in the email”.[And at this point the rep told me that if I didn’t upload ALL the documentation to Asurion with 4 hours, the claim would be automatically and summarily denied.]I need the earbuds for work – I explained this over & over – so it would have been nice to know their process is refund only, not replace, so I could order replacements asap. Never once during this 6-day process would they tell me.Anyway, I followed their instructions in the email, uploading Asurion’s warranty (ridiculous… they should have this), receipt for purchase from Amazon, and they asked for “two photos of the damaged item, front and back” – see photos attached to this review for the first set of 2 photos I sent.Asurion then told me my photos were no good, with no further explanation. This was mystifying to me since the photos were close up, in focus, well-lit. So I took a second set of SEVEN more photos at various angles and sent them to Asurion.Asurion again tells me the photos are no good; this time because they “don’t show a serial number plate”.WhiskeyTangoFoxtrot?!? It’s an earbud – and I didn’t manufacture it – I can’t create something for their photo that doesn’t exist. I explain this several times. Literally no critical thinking skills necessary to work for Asurion.Once again, I get an email response wherein Asurion now tells me none of the second set of 7 photos depict the earbud “upside down”.Okay. The first set had an upside down photo, but I’m not trying to argue any more than I absolutely have to, so I turn the bud over and take a third set of SEVEN more photos from every angle possible.Guess what! AGAIN Asurion denies my photos. This is just phenomenal at this point. This time they tell me the photos don’t contain the other non-damaged earbud along with the damaged one; this instruction had never previously been given to me.It is at this point, I absolutely realize what Asurion is up to.So, for a FOURTH TIME, on 6/3/23, I send SEVEN MORE PHOTOS. Asurion now has TWENTY-FOUR photos of a broken earbud. TWENTY-FOUR.Then Asurion ghosted me. I heard nothing in response to the 4th set of photos on 6/3. Nothing on 6/4. Nothing on 6/5. Nothing on 6/6.Isn’t it funny how they can give claimants only FOUR HOURS to document the claim, but they can screw around for 3 days, and then ghost me for 4 days?So, on the afternoon of 6/6/23, I called Asurion, spoke to a rep, who alleged he was going to look into the claim, but instead of doing so, he sent my call back to the call center for me to go through the prompts and sit on hold AGAIN for 15 minutes.This time, I took a different approach with the rep I got. You see, apparently it takes been a raging witch to get things done with Asurion. I mean, cooperation got me nowhere. But boy did being an angry Karen get a claim processed immediately.I think it’s fairly obvious that Asurion’s business practice is specifically designed to aggravate and frustrate you until you give up so they don’t have to pay on the claim.Thanks, Asurion, for teaching me that when dealing with your business, I know up front your goal is to avoid paying the claim by frustrating the consumer, and further, that being an angry consumer is the motivating factor in you resolving claims.I cant believe I have to give you a 1 star rating on Amazon. There should be negative stars for corporations with fraudulent business practices.

Protection Plan
I have never needed to use a protection policy before but the one time I have needed to, it was very easy and simple to do! They were extremely fast, pretty much instant. I would highly recommend.