ASURION 2 Year Portable Electronic Accident Protection Plan ($40 – $49.99)

FAST & EASY refund just as the protection plan states!!!
I got this insurance protection on a PS5 controller for my grandson. It broke so my daughter used this insurance I purchased at the time I bought the controller. It was an easy process to do, it was done and settled very quickly and we got the money for the amount of the controller I purchased put in my Amazon gift card account. I ordered him a new one. It wasn’t on sale this time so I had to pay a little for it but I used my refund and YES I got this insurance protection again on the new one. The small amount for it is well worth it.

Great working with them
It was quick and easy to get coverage for the product. I would use them again.

Make sure you call Asurian to register your product!!
Wow! I really can’t believe it! I really expected more from a company like Amazon. I usually don’t write reviews, but you really need to know this. I recently purchased 3 Asurian Protection Plans for 3 small electronic devices (two of which were the same) which I purchased from Amazon. I received two emails from Amazon directly after the purchases which contained the Plan Description, Plan Duration, Order Number, and Purchase Date. One email was for the plan for one device and the other email was for the two plans for the two devices that were the same. The emails neglected to state which items were covered under which of these plans however. I was a little confused, but I figured I would eventually receive additional emails with more information regarding which devices these plans are covering. That never happened.Since two of the devices are to be gifts, and the Asurian Protection Plans are part of the gifts, I had intended to forward the emails to the two recipients of the gifts. But, since there was no information within the emails regarding which devices they covered, I decided to call Asurian. The only phone number listed in the email was the number you would call if you needed to make a claim, so I called that one. As I was making my way through the auto-generated phone menu, at one point I recall the recording stating that there is no reason to register your products now since they are automatically registered and that I can hang up now. (Boy, am I glad I didn’t do that!) I stayed on the line and was eventually connected with a live service representative. The service representative asked for my Order Number and I gave it to her. Then she started asking me questions about the manufacturer, description, model number, and price of the products. I told her she should already know that, and I reminded her I was only calling because I wanted to know which Asurian Protection Plan went with which product. She said that she had no information from Amazon whatsoever other than the Order number and that she needed the information from me to complete the registration process. She also stated that this is an unusual event and thought it was probably because this was for two plans for two identical products and maybe there was some confusion. Then she asked me about the other Order Number for my other device and I gave it to her. It turned out that she didn’t have any information on that one either! I couldn’t believe it. This device wasn’t even ordered on the same day as the other two. Well, I gave her the information, but now I have very little confidence that these Protection Plans will help me out if one of these devices quit working a year from now. I guess I’ll just have to wait and see. I do not intend to ever purchase another one of these plans though, and will limit my Amazon purchases to items that don’t tend to break down. No electronics! I honestly thought Amazon could have done a better job forwarding the necessary information to Asurian……or was this intentional?

Asurion – ps5 controller malfunctioned
The returns process was super easy and straightforward, especially considering they didn’t make me return the malfunctioning controller. My only complaint was I got the controller on sale, so my Amazon gift card was not enough to cover the replacement controller. I would’ve preferred a replacement controller over a gift card, even if it meant I had to send back the malfunctioning controller. It’s going to cost me $40 to replace it, including the insurance, which is still worth every penny.