Horizon Fitness 7.4 at Studio Series Smart Treadmill with Bluetooth and Incline, Heavy Duty Folding Treadmill 350 lbs Weight Capacity, Pro Running Machine for Home Exercise and Running with Apps

A GREAT treadmill, that was a little challenging to assemble.
Delivered quickly, well packed. A incredibly quiet, solid treadmill. Very easy to work out on, very uncomplicated start. GREAT speakers that were a very pleasant surprise once we got the Bluetooth paired, which was not difficult, and a nice little fan as well. The console sits a good bit higher than our ancient NordicTrack that it replaced, and that took a little getting used too, but it was helped by how incredibly well built it is and how comfortable it is to work out on.Assembly was done by our grown son who was visiting, with a little help from 5’ tall 68 year old mom, lol. The only significant assembly challenge was the placement and securing of the console, since height challenged mom was in charge of steadying/supporting the taller console while son made the necessary electrical connections and tightened up all of the nuts and bolts 🫣It is used by the mom and dad daily, and by the grown kids and their spouses whenever they visit, and everyone is impressed with the build quality.

Poor design, lacks basic features, random resets, nonexistent customer support
The good: The treadmill is sturdy, heavy, and compact. It has a powerful motor, and good roller and belt size for people who run a lot. On paper everything looks great.The bad: Basic features are missing. You cannot add to your run duration in the middle of a workout. Let’s say you set a run for 45 minutes, and as you’re getting close to finishing, you fancy continuing for 10 more minutes to make it 55 minutes. You cannot do this. You have to wait for 45 minutes to end the workout, then re-start another workout from scratch. Run duration is also limited to 99 minutes, so again, if you want to run more, you have to stop at 99 minutes, and restart.The Start, Stop, Speed and Incline buttons in front of you are mechanical and not sealed. If water or sweat splashes on them, it will eventually leak down into the crevices and all of a sudden your workout will be paused – until it dries out. This actually happened a few times to me before I figured out what was going on.Heart rate measurement via the two handles is completely off. Not only do you have to hold on to the handles for quite some time before you see your heart rate getting measured, and watch it slowly going up, the measurements are at least 30% off. I know this since my Garmin watch was showing accurate instantaneous measurements of say 150 bpm, while the treadmill took for ever to settle on 110 bpm!Now here is the great thing when you do hold on to the metal handles/bars; there are two little plastic buttons hidden in the handles, almost impossible to see, and if you accidentally press one (very light press), the treadmill will reset and go down to near zero speed and near zero incline. These blue buttons are meant to switch between intervals in interval training, but they are very easy to press by accident as you bring your hands to hold on to the bars, or to measure your heart rate.There are at least three ways to adjust your speed and incline (see the yellow ellipses in my photo/drawing). Why do I need three ways? Why can’t Horizon use some of that valuable real estate on the panel to add basic features like adding to my run time in the middle of a session, or selecting how many miles do I want to run?Also, you can only run based on a set time – you cannot run by deciding how many miles you want to run.According to the manual you have to lube the belt every 150 miles – you do the math for your family. For a family of four that uses this machine lightly (5 miles per person per day), this means almost once a week!And how lovely the lubing mechanism is – you have to be extremely careful and watch a few YouTube videos, since invariably the first time you do it, you will mess up and the belt will no longer be centered. Instructions in the booklet cover just the bare basics, and are useless compared to videos of users online. Summary: this is a major pain.In short, this machine has extremely poor design and poor user interface written all over it. It only looks good. That’s it!The ugly: worst customer service of any company – I should say totally nonexistent. I asked them a simple question about operation of the machine 6 weeks ago; yes, 6 weeks ago! I got a form letter email reply and nothing more. I emailed them again 3 weeks ago, and the same thing. Not a word from them.Summary: Avoid, avoid, and avoid. Thankfully I purchased from amazon and was able to send it back – thank you amazon!

Great product but less than ideal delivery
This is a very sturdy treadmill. It took a couple of hours to put together. I would’ve given it five stars, but the delivery was less than ideal. We were told they would call 1 hour before they arrived and put it inside our front door. They called to tell us what day they’d be delivering it, but never called to give us a heads up they would be there in 1 hour. Then, they just dropped it in our driveway. Moving this is extremely heavy, so getting it into the house took several people. We would order this treadmill brand again, but not from this company.